Outstanding support service required for leveraging trending technologies and demand in the industry. Cloud, social media, automation and analytics are all means to agile business and better customer experience. Building support organization with below Core Values is very important so that can improve Quality of Service, superior probability, develop customer loyalty by reducing support costs.

SUPPORT SERVICES

Enterprise Product support is a complex arena with niche skills required to handle trending technologies. We understand the need for such complex problem solving and exemplary Support experience. with a proven record to cater various levels of product support and quality assurance. Consumer Support team team provides customer-delight to different product consumers. Our customers are delighted with the support experience and very happy with agents for their level of product knowledge.

BUSINESS PROCESS

Today's business need faster decision making based upon exponential customer data with lesser time to market and competitive market analysis. HIYA TechSolutions helps to arrive at business decision making easier and faster with structured and unstructured data. KPO benefits its organization through combined process, analytics and domain knowledge to improve customer's experience. With an exponential growth in the amount of data rendered, business opportunity grows using the same data for strategies involved in KPO. With tremendous growth, Terralogic takes part in the KPO business providing knowledge process outsourcing services involve Customer Analytics, Marketing Analytics, Supply Chain Analytics, and Operations Analytics etc.

Financial Accounting Services

  • Accounts receivables, payable and billing outsourcing.
  • Credit and Debits reconciliation.
  • Budgeting, Approvals Workflow management.
  • Balance Sheet preparations and reconciliation.
  • Financial statement preparation.
  • Plan vs actuals tracking and controls management.
  • Procurement and Vendors management.
  • Business and Financial Reporting Operational Performance Reporting and MIS Audit and Compliance Management.

Trade lifecycle management

  • End-to-end trade lifecycle support for asset classes across trade capture and enrichment, confirmation, settlements, fails management, collateral management and reporting.
  • Support for performance measurement, benchmarking, attribution, peer group comparison and compliance monitoring for our clients, to enable informed decision making.
  • Process trade files, resolve portfolio exceptions, process expenses, publish NAV and create portfolio/fund accounting reporting packages..
  • End-to-end alternative investment operations support client on-boarding, data management, trade processing, portfolio and fund accounting, financial reporting and investor.