Our Smart technical support centers, technical support outsourcing has long since evolved from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. HIYA TechSolutions has proven its capabilities in strategic call center voice and non-voice technical support outsourcing, both onsite and offshore.
NON-Voice Technical Support
Marking the change from cost centers into profit generators and guardians of customer loyalty, these highly evolved non-voice technical support centers have moved out of the background of the customer support function and into the limelight as valuable aids to a company's marketing wing.
We offered a host of new technologies to support pre-sales and post-sales technical support services. Global industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.